FAQs

Spa/Hot tub Quick Tips & F.A.Q.

• WATER CHEMISTRY RELATED QUESTIONS

  • Filter Maintenance is the key factor to healthy spa water and we have the supplies to make the task easier than ever!  First, keep a second filter(s) on hand to alternate at cleaning time so the fresh cleaned filter(s) will have time to dry and avoid the risk of debris entering the suction system.  Failure to remove all oils, dirt and debris regularly, depending on the amount of your spa usage, will result in water flow restriction, premature cartridge failure and is the most common cause of spas malfunctioning with a FLO Error Code on the digital display.  
  • What is the difference between Chlorine & Bromine? Bromine is the spa-safe form of chlorine, as chlorine burns off quickly at hot tub temperatures. We offer a variety of sanitizing systems to suit your spa needs, along with pool chemicals for added convenience.
  • Maintenance While Away?With minimum care it is easy to insure coming home to a clearly beautiful balance of water. Good Choice: use a “Shock” that is compatible with your chemical treatment system at least weekly to help maintain water clarity. Better: get a competent “SpaSitter” to help with maintenance or contract our technicians for regular, seasonal or shut-down drain and fill maintenance.
  • What should I know about using Biguanide products?  Biguanide (e.g., Soft Soak, Baqua) is a non-chlorine, non-bromine alternative that destroys bacteria and uses a non-chlorine oxidizer to break down cell contents. Note: Using biguanide may void warranties on many spa models. We offer biguanide and mineral sanitizers, along with tips to reduce chlorine/bromine odors.  NOTICE: The use of BIGUANIDE chemicals as sanitizers will void warranty on spa equipment components on many spa models.  We offer biguanide product lines as well as Mineral Sanitizers as another alternative and will provide you with tips & techniques to help reduce the odors that some people find offensive from chlorine-bromine systems.
  • Lost Owner’s Manual? Many common issues and error codes are explained in your owner’s manual. Check online for your specific model (e.g., phoenixspas.com or sundancespas.com). If you can’t find it, we can help you order a replacement.

• SPA SERVICE & REPAIR RELATED QUESTIONS

  • What is the difference between a Hot Tub & a Spa? A hot tub is a traditional tub filled with hot water for soaking, while a spa is a modern version enhanced with features like therapeutic massage jets, air jets, chromotherapy, aromatherapy, and entertainment options.

  • What should I do to be ready for a Spa Service Call? Providing as much information as possible to the service technician prior to your scheduled time will help prevent unnecessary added expenses with multiple trips, etc. Any Information can be very helpful such as the following:

  1. What is the brand name and model of your hot tub or spa?
  2. Do you know how old or new it is in years? 
  3. Where is it located?
  4. Will someone be home at the time of service?
  5. Is the hot tub or spa easily accessible? 
  6. When was the hot tub or spa filter last cleaned and water changed? 
  7. Is there any noticeable presence of insects, spiders or wasps in or around the location? 
  8. Describe the problem with your hot tub or spa:(Choose all that apply, any details are very helpful) 
  9. (1) Leaking, (2) Heater not working, (3) Jets not working, (4) Filtration system needs cleaning, (5) Frozen water, (6) No power to system, (7) Tub is dirty, (8) Lights not working, (9) Cover needs replacing, (10) Surface is damaged, (11) Error Codes on Display, (12) Other: 

  • Electricity & Water Safety CAUTION: Electrical repairs can be dangerous, especially around water. We recommend that repairs be referred to a qualified electrician or spa technician. Regardless of who performs the work, make certain that all electrical power to the hot tub or spa is disconnected completely prior to making any repairs.

  • Loud noises coming from the motor or it won’t turn on? Worn out pump seals are the major cause of faulty motors. Electrical problems may also be the reason your motor doesn’t turn on. We offer in-store parts and repairs  or we will come service all your spa needs on-site. Trip charge applies outside local Utah County service area.

  • Plumbing Leaks or Decreased Water Pressure? A small problem can turn into a very costly one if not fixed in a reasonable time.  Leaks from PVC pipes get air into the system decreasing water flow as well as leading to pump & motor weakening, loss of pump prime that may seize the motor, high water bills, larger leaks that may damage  integrity of equipment and possibly extra chemical usage to maintain the correct water chemistry.

  • Spa Service, Repairs & Removals – We’re your one stop shop for anything to do with your spa or hot tub. We repair anything from leaks to digital display problems in both above ground and in ground spas.  If you want your spa removed, cleaned, re-conditioned like new or evaluated for trade-in, we can do it for you!

• WINTERIZING SPAS

We are your local Utah Authorized Warranty Service Provider for a plethora of brands with a full-time service crew to take care of all your spa & billiard needs, including: